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| 1-I'm worried about the security of the game |
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Our software has built-in security features to ensure all games are played honestly and safely. In addition, our support team manually screens all poker tables constantly and monitors all games to insure a fair game.
| 2-Who can answer my specific technical questions? |
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Please contact customer support for any technical questions. They will forward this information to our Tech department and have an answer for you ASAP.
| 3-Can more than one family member in same household have an account? |
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Players are not allowed to have more than one active account. If more than one player in the same household wishes to play, then you will need to contact support@zumnow.com for assistance to set up the accounts. Although two players from same household can play at same time, they will not be permitted to play at the same table at the same time. This will be strictly enforced.
| 4-I can't seem to get the program to run, what can I do? |
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This problem is typical of computers with AOL. If you use AOL on your computer, follow these simple steps: AOL users must start up under AOL and connect to the Internet. On AOL go to "Internet" menu and click on "Go to Web". Now, run the software.
| 5-I'm having problems getting connected, what can I do? |
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Please email support for assistance. You may also call our toll-free number 24 hours a day, 7 days a week at 1-866-699-2437. We are always happy to help you.
| 6-I use a Mac and/or Web TV. Can I play poker at your site? |
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Yes, with our web based version you can launch the poker software and play without having to download or install any software.
| 7-What are the minimum system requirements? |
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Please confirm you have?
1) No pop-up blockers installed.
2) Confirm that your system meets the following requirements:
Apple / Mac system requirements:
Operating System: OS X 10.1 or greater.
Browser: Safari, Mozilla Firefox or Opera 9 or greater.
Any older version of Opera will not work properly.
Flash Version 8 or Greater.
Windows Requirements:
Operating System: Windows 98 or greater.
Browser: Internet Explorer 5.0, Mozilla Firefox or Opera 9 or greater.
Any older version of Opera will not work properly.
Resolution: 1024x768 or higher.
Flash Version 9 or Greater.
You can download Mozilla Firefox at:
http://www.getfirefox.com
Flash can be downloaded at:
Adobe Flash Player
| 8-How do I uninstall my pop-up blockers? |
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Do you have a Yahoo or Google toolbar installed? Please uninstsall any toolbars such as these.
To disable the popup blocker in Internet Explorer 6 on windows:
1)Open Internet Explorer.
2) From the top menu, click "Tools > Pop Up Blocker".
3) Click on "Turn Off Pop Up Blocker."
To disable the popup blockers in Mozilla or Firefox
1) Click "Tools"
2) Select "Options"
3) When the "Options" dialog box appears, click the "Content" icon.
3) Uncheck "Block Popup Windows".
4) Click "OK" to close the dialog box.
If you are on your Mac and using Safari you can disable them by:
1) Click safari at the top left of your screen
2) If "Block-Popup Windows" is checked click on it to uncheck it.
| 9-How do I adjust my resolution? |
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Go to "Start", then to "Settings", a window will appear, click on the icon that says "Display" within this window, then click on the tab that says "Settings", the controls for adjusting your resolution will be found here.
| 10-I cannot get the game to load, what can I do? |
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You can clear your cache by following these steps:
Open Internet Explorer, go to "Tools" at the top of the page and then select "Internet Options" a pop up window will then appear.
Then click on all of the following:
1)Delete Cookies
2)Delete Files and then "Clear all off-line content"
3)Clear History
4)Then click Accept
Once you have completed these steps log out, refresh the page by pressing F5, and log back in.
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