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| 1-How does internet wagering work? |
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To wager overseas you need what is called an ''Offshore Wagering Account''. An offshore wagering account is very similar to a bank account. The way it works is (a) you give our company some personal information in order to set up your account, (b) we provide you a secure USER ID and PASSWORD so that you can access your account via the phone or online, (c) you deposit some amount of funds into your account (should be enough for at least 5-10 wagers at your comfort level), (d) when you win a wager your offshore wagering account balance will increase and when you lose a wager your offshore wagering account balance will decrease, and (e) you can add or subtract funds from your account whenever you like by simply making a deposit or withdrawal.
| 2-Is it legal to gamble online? |
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Gambling online for real money is legal in most countries. However, there are some countries that do not allow online gambling. You must abide by the applicable laws in your jurisdiction. To play for real money you must first agree to our Terms and Conditions.
| 3- Does your company have a license to operate gambling software? |
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Casino is legally licensed to operate by the government.
| 4- What age do I have to be to play? |
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To play for real money you must be at least 18 years of age. In some jurisdictions you may have to be older and you must abide by the applicable laws in your jurisdiction. If you are not of legal age you can practice and participate in all games where real money is not involved.
| 5- Are there any fees or costs associated with joining? |
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We do not charge any membership or account fees.
| 6- Do I have to pay taxes on my winnings? |
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It is your responsibility to find out what the tax implications are in your jurisdiction. Every country has different tax laws and it is up to you to pay the appropriate taxes in your winnings.
| 7- How do I get started? |
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Follow these simple steps:
1. Fill out the online registration form.
2. Fund your account (this should be a link to the cashier)
3. Start playing and winning today!
| 8- How do I know the cards are being dealt fairly? |
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We have gone to the extremes to make sure all of our games are played out as randomly and fairly as possible. All of our casino games adhere strictly to the gaming regulations of Nevada.
Using our proprietary random number generation technology, Kryption T, we can confidently say that all cards are dealt randomly and fairly. To get our random numbers we measure the decay of a radioactive element and then render those numbers through a software algorithm. This produces numbers that are as close to true random numbers as possible.
| 9- Why do I have to upgrade my software periodically? |
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We periodically update our software. We have created a system that allows us to dynamically update your software. When you first connect to our server through your software we detect your software version to make sure you are using the most up to date version. If you are using an older version we update your software to the newest version to maximize your playing experience. If there are any large-scale changes, such as multiple new games, we will send you a new CD that contains the newest version of the software.
| 10- How do I deposit funds into my account? |
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You may deposit money into your account through a variety of methods. Please see our deposit page in the Cashier (there should be link for the cashier here) for specifics.
| 11- How do I collect funds from my account? |
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You may collect your winnings through a variety of avenues. Please see our withdrawals page in the Cashier for specifics.
| 12- What are your hours of operation? |
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Internet wagering available 24 hours a day, 7 days a week, 365 days a year.
Sports and phone wagering available up to last event start time.
Client Services available 24 hours a day, 7 days a week, 365 days a year.
Accounting available from 9:00 am to 5:00 pm EST.
| 13- Do you offer bonuses or other incentives? |
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Yes, please see our bonus and promotions page for specifics.
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| 14- Is all of my information secure? |
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Yes, your security is of the utmost importance to us. All customer information is strictly confidential. Additionally, to insure the integrity and security of our customer's information, Poker Vida Loca has installed the most technologically advanced encryption, algorithms, and cryptographic keys available.
| 15- How do I know my money is safe? |
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All customer deposits are held in an escrow account pending the results of the contest for payout purposes.
| 16- If my questions are not answered, who do I contact? |
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If there are any questions you may have that were not answered please contact our Client Services department.
| 17- The server went down in the middle of a hand. What happens to my hand and my money? |
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Transactions are posted to players' accounts at the completion of every hand. If a hand does not complete for any reason, then all players' accounts are restored as they were at the beginning of the hand. All bets are off and a new hand is dealt.
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